Knowledge Base

FAQ

Genaral

When you purchase jRestaurant POS we will send you a link to download the setup file. The file will be in a zip format, so you have to unzip it first and then run the setup file.

Make sure that you run the setup file under Administrator privileges. Usually this is done, by right clicking on the file and selecting RUN AS ADMINISTRATOR from the menu.

Basically jRestaurant POS can run on any hardware which has Windows operating system installed. It can be any version of Windows.

When it comes to restaurant and bars ideally you get one of these all-in-one touch computers. There are various brands to choose from. All are good to run jRestaurant POS. We can help you out with hardware as well and we can deliver jRestaurant POS together with all the hardware you will need.

Yes it is. You pay only one time and the software is all yours for life.

But if you decide to have the software on the cloud than you will have to pay per month for the cloud service.

Thousands of clients bought the software online and installed the software on their own without even calling us one time. But yes in case you have any difficulties we can help no matter where are you locating, and even if we do not have a nearby re-seller.

You simply need to install www.teamviewer.com and remotely we can connect to your computer and install the software and set it up for you.  Even if you have problems with hardware you have, we can always try to solve the problem remotely. We have very qualified personnel which are there waiting for your call.

Simply send us an email on sales@creativepossystems.com and we will get in touch with you usually on the same business day.

Restaurants

Yes with jRestaurant you can design your own table layout plan. You can use different symbols for your tables and you can also have a background image.

If there is no table plan in place, when pressing the TABLE button you can simply type in the table number.

With jRestaurant you can easily take table reservations while using the pos. You can select the number of people, date and time and also take customer personal details.

When pressing the TABLE button, reservations for the day are always shown, so that you know who is coming to your restaurant. Now jRestaurant is also integrated with Resmio for online reservations.

Yes you can do a split bill. Before pressing the CASH button simply thick the items for which the customer is paying.

Once all the items are selected the table will be closed

Yes you can move a customer to another table. Simply press the INFO button, select the table you want to move and then enter the new table number.

 

Yes you can join two tables together. Press the INFO button, select one of the tables, press the JOIN button and then enter the other table number to which you want to join it.

Bars & Clubs

The same order taking screen has 4 different modes. One for restaurants, one for clubs/bars/takeaways, one for home deliveries and one for retail. Simply change to the 2nd mode (green) when using the system at the bar.

The difference is that you do not need to select a table, simply select the item and press CASH to close the sale.

From the MENU ITEMS screen, you can select an item and from the special prices screen give a special price for a specific time period.  The POS will simply use the price depending on the time, so that you do not have to worry about it. 

 

Mixers ae entered as ITEM PROPOERTIES. Then from the MENU ITEMS screen you select an item and press on ITEM POPERTIES and select the mixers that apply. You can do so also for a whole category.

You can also give a price add-on for a mixer which gets added to the price of the drink.

Yes you can have stock control on everything not just drinks. You can select an items and tell the system how much stock to deduct. For example after 25 shots of vodka deduct one bottle of Smirnoff from stock.

The stock control system also warns you when stock is about to finish and it can also generate purchase orders to supplier if you want.

Yes it does. You can sell tokens which get printed with a barcode on the receipt paper. Then they can use that token at the bar.

Fastfood & Takeaways

Yes it can, it can be used virtually for any type of fast food service. The system is optimized for quick service. You have to use the green mode (TAKE AWAY) the same one used in bars and clubs, where you simply punch in the item and cash the transaction. 

 

Yes jRestaurant has a kitchen display screen from which you can see the orders coming in. You can then click on an order and mark it as ready so that it is removed from the list.

jRestaurant implements also the traffic light system, where you see the orders in different colors depending on how much the client has been waiting for his food.

jRestaurant can also handle self-service. The order screen can be locked in self-service mode, where the functions are disabled and the customer can only browse the menu, and order food.

 

Pizza toppings are referred to as ITEM PROPERTIES in jRestaurant and yes you can assign different item properties to the pizza items and also with different prices.

 

One of the mode (red) is used specifically for home deliveries, where when pressing the ORDER button the system will open a search screen to select the customer. Usually you ask for the telephone number with which the system will tell you the name of the customer if already exists or else it will prompt you to enter a new customer by entering name and address.

There is also the option to use caller id from the telephone system like this you get the telephone number of the customer who is calling automatically. When the chit is printed in the kitchen it will also show the address where to deliver the food.

Hardware

The system can be installed on any computer running windows. In a restaurant you can make use of a laptop and a receipt printer, but in a bar or takeaway you will need to invest in a touch computer so to be quicker in taking orders. You will also need a cash drawer which will be opened automatically from the system when cashing out a client. 

If you have a kitchen you will need a kitchen printer which is usually the same size a receipt printer but its connected with cat5 network cable and its a dot-matrix printer instead of thermal so that the chef can hear the chit coming out of the printer.

A normal android tablet connected with your wifi is good enough, because from the tablet you connect to the computer where jRestaurant is installed using remote desktop and you take your order.

jRestaurant comes also with a web version of the order screen which is optimized to run on smaller devices then laptop. For example you can use a mobile size device (like an IPOD) to take orders.

Yes it does, you can setup the pole display from the POLE DISPLAY screen.

 

When it comes to logging into the system there are various ways. You can simply enter your username password. You can get a magnetic card reader and swipe in the card. The card in this case would contain the username password encoded in it. You can also have a finger print reader and you put your finger on it for authentication.

 

From the DEPARTMENTS screen you create your departments. For example BAR department, KITCHEN department, etc. For each department you select the printer you want to use when sending an order. When creating a menu category you will have to select the department to which that category belongs. Then for each item on the category, the system will know where to print that item.

Hotels and Hostals

With jRestaurant this is possible because there is a complete property management system (PMS) included whereby a hotel can manage their bookings and rooms and also manage the cafeterias, bars and restaurant.

 

Yes it is because it has it all, from reservation, group bookings, agents, room types and allotments, board basis, excursions, visual room plan, cleaning reports, check in/out, arrivals & departures report, key card locking system, and much more.

Basically we are offering a all-in-one system for hotels with which they can manage their hotel facilities. Avoid having different systems doing different things with double data entry, and try jHotel which will manage all your property from top to bottom.

When a hotel guest is eating at the restaurant and he is booked on full-board, when he comes to the cashier and handles his guest card the system will deduct the price for the food and charge only for drinks.

When at the cash a guest can also decide to put the bill on the room, by either giving his room number or else his guest card. At checkout the receptionist will know whether there are any outstanding restaurant or bar bills not yet settled.

Not only you can print guest cards from the system, but you can also use the guest card to top up credit and use it to pay for services at the hotel. When the guest arrives at receipt, the system can also take a photo using the connect webcam and print out the card with a barcode which is the identification for that particular guest reservation.

 

Yes because with wuBook integration we can publish your rooms and rates onto booking.com, expedia and all major booking engines out there. When a reservation from booking.com or from expedia comes in, you will have it automatically in your system which save a lot of office work!

Accounts

With jRestaurant you can manage all your costs including purchases and other expenses. You can use the system to enter purchase invoices from your suppliers, electricity bills etc. All is managed with the powerful accounting module included in jRestaurant.

 

Yes you can, with a touch of a button you can do your tax/vat returns. The system has it all, so if you start inputting all your costs into the system and not just the sales, you can issue your tax/vat return in matter of seconds.

 

Yes it is a full accounting system, with debtors, creditors, bank accounts, trial balance, aged analysis , bank reconciliations, and all the things you find in a n accounting system. It even has payroll for issuing wages.

 

Reports

Yes it does, simply open the INFO screen and from there you can print the end of day (zreading) or xreading.

 

There are various statistics in jRestaurant including best selling item, most used table, best waiter and much more. You can see also visuals of how your business is doing of a period of time. All reports and statistics are exportable to excel for further analysis.